I have a confession to make: I am not the most patient person around, especially in my job as a nurse, where patience is probably my most needed asset. I like things to be done with high standards, especially when it comes to patient care, but often the system fails. People may be slacking in their jobs, or making careless mistakes, and other departments are not working well with each other to deliver the best patient care to my patients. Someone has to pick up the slack from all of that and typically it is the patients who end up being hurt by it.
I’ll give you an example: Last shift I was practically performing CPR on one of my patients and the business clerk, who is famous for annoying me at the most inappropriate times, tells me that I need to answer the phone because there is someone from a facility where we sent a patient earlier that day with questions. In the middle of a chaotic moment I pick up the phone and the person has questions about a discharge, which actually was not even my patient, and all this person needed was forms to be faxed to her. It was something that should have been taken care of by the clerk. I ended up telling the clerk to dig deeper into finding out what people REALLY want next time and not to just hand over the phone to the nurse every time the person on the other line says nurse! nurse! would be a more effective way of being a team player. Needless to say, I may have just been a bit short in my response about the whole incident.
Another thing happened that day too! My patient wanted a muffin. My patient wanted a simple muffin to be part of his early morning breakfast tray. A MUFFIN: Something my sick and defeated patient could look forward to in the morning, RIGHT? — all he wants is a freakin muffin to make his day!… BUT…… of course that was not just a simple task.
As his nurse, I put in an order for a muffin, but then nutritional services calls and leaves a message with staff asking why I am making this addition. I am instructed to leave a message for nutritional services to explain the reason why. Two or three reports later and further requests for approval from dietetics, the hokey-pokey and I spun myself around… still, it all remains a mystery if he got his morning muffin — To be continued….
These unnecessary aggravations throughout my day that are so simple just not to have, turn me into a raving lunatic inwardly by the end of my day!
BUT… Patience is a virtue
I have to understand that not only do I need to be patient and kind to patients I also have to be nice to the staff that I work with too (even if I think they are incompetent, but that is probably wrong too).
My message is that we all have our tikkun olam. We are all trying to fix ourselves to be better versions of ourselves because this is how the world changes. The change has to begin with ourselves.
Jewish concept defined by acts of kindness performed to perfect or repair the world. The phrase is found in the Mishnah, a body of classical rabbinic teachings. It is often used when discussing issues of social policy, insuring a safeguard to those who may be at a disadvantage.
God has made us to be masters of control of our inner selves to be able to react to ALL situations in love and kindness. We are not darkness! We are light, and we have God within ourselves to give us power over the darkness of ourselves — This is our purpose. People feel darkness and negativity, so if we are light than we should NOT be spreading darkness! We should be spreading light.
We are not perfect, but we are designed to be perfected. We are designed to be masters and master ourselves.
Feature image by John Reign Abarintos